Privacy Policy
Last updated: September 11, 2026
This Privacy Policy explains how Middleman ("we", "us") collects, uses, and protects information when you use the Service.
Information We Collect
Account information (name, email, password) provided when your account is created; business information you configure (catalog, knowledge base, business profile); and conversation data exchanged between your team, the AI assistant, and your customers across connected channels (WhatsApp, Telegram, web widget).
How We Use Information
We use this information to operate the inbox, CRM, calendar, and catalog features; to generate AI replies; to maintain and improve the Service; and to communicate with you about your account.
AI and Third-Party Processing
Message content may be sent to third-party AI providers to generate replies, transcribe audio, and interpret images. These providers process data solely to return a response and are not authorized to use it for other purposes.
Data Sharing
We do not sell your data. We share information only with the service providers needed to run the platform (hosting, messaging channel APIs, AI providers) and when required by law.
Data Retention
We retain account and conversation data for as long as your account is active, or as needed to provide the Service, comply with legal obligations, and resolve disputes.
Security
We use industry-standard measures, including encryption of sensitive data at rest, to protect information from unauthorized access.
Your Rights
You may request access to, correction of, or deletion of your account data by contacting us.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated to account administrators.
Contact
For privacy questions, contact [email protected].