Terms and Conditions
Last updated: September 11, 2026
These Terms and Conditions ("Terms") govern your access to and use of Middleman (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Use of the Service
Middleman provides an AI-powered inbox that unifies conversations from WhatsApp, Telegram, and a web chat widget, along with a CRM, calendar, product catalog, and knowledge base. The Service is intended for business use by the account holder ("you") and your authorized team members.
Accounts
Accounts are provisioned by us or by an authorized administrator on your team. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.
Acceptable Use
You agree not to use the Service to send unsolicited messages, violate the terms of any connected channel (such as WhatsApp or Telegram), infringe on the rights of others, or configure the AI assistant to generate unlawful, deceptive, or harmful content.
AI-Generated Content
The Service uses third-party AI models to draft and send replies on your behalf. While we work to keep responses accurate, AI-generated messages may contain errors. You are responsible for reviewing how the assistant is configured and for the content it sends to your customers.
Third-Party Channels and Providers
Connecting WhatsApp, Telegram, or other channels is subject to those platforms' own terms of service. The Service also relies on third-party infrastructure and AI providers to process messages, as described in our Privacy Policy.
Service Availability
We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features, with reasonable notice when possible.
Limitation of Liability
To the extent permitted by law, Middleman is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including losses resulting from AI-generated responses or third-party channel outages.
Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Contact
Questions about these Terms can be sent to [email protected].